Return & Refund Policy

At KoddaX, customer satisfaction is important to us. We want you to receive products that work as intended. Please read our return and refund conditions carefully.

Return Period

Customers may request a return within 7 days of receiving the product, provided the product meets our return eligibility requirements.

Eligible Products

Returns are accepted only for products that are not working or defective upon receipt.

To qualify for a return:

• The product must be reported within 7 days of delivery.
• The product must be genuinely defective or non-functional.
• The product must be returned with its original accessories, packaging, and included items, where applicable.
• Our team may inspect and verify the reported issue before approving the return.

Non-Eligible Returns

Returns are generally not accepted for products that are working properly, or for reasons such as a change of mind, incorrect personal selection, or dissatisfaction unrelated to a product defect.

Damage caused by misuse, accidents, unauthorized repairs, or improper handling may not qualify for a return.

How to Request a Return

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number and a description of the problem.
3. Share photos or videos demonstrating the issue if requested.
4. Follow our instructions for product inspection and return.

Please do not send a product back before receiving return instructions from our team.

Refund Policy

Once a returned product has been received and inspected, we will notify you whether the refund is approved.

Approved refunds will be processed within 15 days of refund approval. The time required for the funds to appear in your account may depend on your payment provider or bank.

Refunds will generally be issued through the original payment method where possible, or another mutually agreed method.

Contact Us

Phone: 01799974343

WhatsApp: https://wa.me/8801333068663

Email: support@koddax.com

KoddaX reserves the right to verify return requests and reject claims that do not meet the stated eligibility requirements, subject to applicable consumer protection laws.